Populating the Database - PA 2-1-1 Northeastern, powered by HelpLine at Family Service Association of NEPA

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How Our Database is Populated

The information in our database is a result of a collaborative effort between PA 211 Northeast and a number of community partners:


PA 2‑1‑1 Northeast primarily gathers information from direct service providers and government agencies about the programs and services offered by their organizations through an inclusion application process. Once added to the database, these service providers are asked to update their public listings, at minimum, once a year.

All year round, however, changes are being made based on feedback provided by callers, our local United Way partners, and ongoing information-seeking by PA 2‑1‑1 Northeast staff!

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