Call Reports - PA 2-1-1 Northeastern, powered by HelpLine at Family Service Association of NEPA

 

PA 2-1-1 Northeast & Help Line Service Totals

July 1, 2017 to June 30, 2018

Total calls handled by PA 2-1-1 Northeast & Help Line: 87,164
Total 2-1-1 Calls 21,101
Total 2-1-1 Needs 26,410
Total Social Media Contacts 21,122
 

Total Help Line Crisis Calls

 

66,063

 

Calls Totals Documented by County

BRADFORD 1,164
CLINTON 117
COLUMBIA 408
LACKAWANNA 3,359
LUZERNE 72,457
LYCOMING 1,189
MONROE 719
MONTOUR 80
NORTHUMBERLAND 512
OTHER 1,987
PIKE 248
SNYDER 118
SULLIVAN 153
SUSQUEHANNA 373
TIOGA 228
UNION 171
WAYNE 198
WYOMING 2,134
Unknown 1,549
87,164
July 1, 2017 to June 30, 2018
Yearly Crisis Report: 66,063
 

 

AGENCY AFTER HOURS CALLS

ARCC 1,023
Bridge 343
CEO 1,276
CSC  4,693
FSA-NEPA  1,488
Institute 11,553 Total Crisis Cases: 8,821
LCCYS 17,067 Total Crisis Case Calls In: 25,103
Lourdsmont 18
Luz/Wym Aging 4,213 Total Crisis Case Calls Out: 23,249
Luz/Wym D&A 85 Total Crisis Calls: 48,352
Luz/Wym MH/DS 1,572
Other  67 Total Non Emergency Calls: 17,711
NEC 18,611
Sullivan VS 188 Total: 66,063
VRC  2,426
WCCYS 1,440
Total: 66,063
I & R Totals
      Total I & R Calls: 21,101  
      Total I & R Needs: 26,409  
    Social Media Contacts: 21,122  
I & R Calls by County Calls Needs Top 10 Zip Codes for I&R Calls  
BRADFORD 174 314 18702 – Wilkes-Barre, Luzerne 4085
CLINTON 119 193 18701 – Wilkes-Barre, Luzerne 1742
COLUMBIA 399 614 17701 – Williamsport, Lycoming 1651
LACKAWANNA 3,325 4,043 18704 – Kingston Luzerne   1319
LUZERNE 11,195 12,437 18201 – Hazleton, Luzerne County 1025
LYCOMING 1,182 1,871 18503 – Scranton, Lackawanna 922
MONROE 709 821 18634 – Nanticoke, Luzerne 657
MONTOUR 80 105 18706 – Hanover Twp, Luzerne 653
NORTHUMBERLAND 512 765 18640 – Pittston, Luzerne   563
OTHER 1,857 3,250 18503 – Scranton, Lackawanna 499
PIKE 248 284      
SNYDER 118 151 Top 25 Presenting Needs  
SULLIVAN 9 11 Community Shelters   2056
SUSQUEHANNA 368 489 Rent Payment Assistance   1619
TIOGA 228 278 Tax Preparation Assistance 1497
UNION 171 268 Electric Service Payment Assistance 1414
WAYNE 197 255 Comprehensive Information and Refer 857
WYOMING 210 260 Water Service Payment Assistance 749
Total: 21,101 26,409 Utility Service Payment Assistance 742
      Food Pantries   625
Social Media Contacts:     Friendly Chat   524
  Users Sessions Telephone Reassurance   500
Web Contacts 7,734 15,848 Directory Assistance   404
Text 180   Heating Fuel Payment Assistance 390
Facebook Post Reached: 13,208   Crisis Intervention   299
Total: 21,122 15,848 Central Intake/Assessment for MH 266
      Gas Service Payment Assistance 263
Gender of Callers     Time/Temperature/Weather Info 253
Not Documented 2%   Talklines/Warmlines   242
Male 24%   Holiday Gifts/Toys   180
Female 74%   3rd Party Involuntary Commitment 173
      Housing Related Coordinated Entry 171
Age Range of Callers     At Risk/Homeless Housing Assistance 163
0-17 0.12%   Community Mental Health Agencies 154
18-25 2.32%   Basic Needs   149
26-54 71.40%   Municipal Police   149
55-59 9.04%   Hospitals   141
60-75 14.09%        
75+ 3.04%        

 

July 1, 2017 to June 30, 2018
Yearly Crisis Report: 66,063  
 

AGENCY AFTER HOURS CALLS

ARCC 1,023      
Bridge 343      
CEO 1,276      
CSC 4,693      
FSA-NEPA 1,488      
Institute 11,553   Total Crisis Cases: 8,821
LCCYS 17,067 Total Crisis Case Calls In: 25,103
Lourdsmont 18      
Luz/Wym Aging 4,213 Total Crisis Case Calls Out: 23,249
Luz/Wym D&A 85   Total Crisis Calls: 48,352
Luz/Wym MH/DS 1,572      

Other

67

Total Non Emergency Calls: 17,711
NEC

18,611

     
Sullivan VS

188

  Total: 66,063

VRC

 2,426      

WCCYS

1,440

     

Total:

66,063

   

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